There are many “smart” products on the market today. Yes, there are options to DIY smart technology for your home or business. The key reasons we’d recommend instead relying on us as your Custom Integrator are:

If you choose to be a Support Member or Support + Service Plan Holder, 24/7 Support is available using dedicated members-only contact info provided with your benefits. For non-members, Support is available during business hours. Regardless, we will do whatever we can to assist you via Support to avoid unnecessary Service calls. If Service ends up being necessary, we’ll schedule a remote or onsite appointment to get things taken care of as quickly as possible.

We don’t recommend reaching out to individual team members as this doesn’t guarantee a quick or efficient response. 

There are several variables that can be at play. First, we recommend checking with your Internet Service Provider (ISP) to determine if there are any outages affecting your service - this is the most common cause. Next, check to ensure all equipment is powered up (power isn’t out, breakers aren’t tripped, items aren’t unplugged). It’s also helpful to confirm you can’t access the internet on any device to eliminate device-specific issues. From there, you may be able to reboot network equipment yourself if we’ve shown you how to do this properly. 

Additionally, reference our Customer Troubleshooting Guide for more details on troubleshooting internet problems. If you still need help beyond these items, contact MAVi Support at 913.499.6953 or support@getmavi.com.

**We do not recommend tampering with any part of your rack or system, as this can often make problems worse.** 

Reach out to our sales team by clicking the “Schedule Consultation” button at the top of your screen or emailing info@getmavi.com. 

Crestron control systems operate using your network as a backbone. A well-configured router and network switches provide a robust and reliable means for data and internet connection in your home or business. A control processor acts as the “brains” of the system, hosting the programming for the system and interlinking all of the other devices and subsystems. We typically centralize equipment by mounting it in an AV rack and other behind-the-scenes panels, which allows easy interconnection and future changes to be made, while also keeping unsightly equipment out of the spaces you use every day. As part of the build, renovation, or retrofit, we rely on wired connections whenever possible, to keep wireless bandwidth open for devices that require it. Our team relies on a suite of products that are compatible with the control processor and allow control over things like lighting, motorized shades, audio, video, cameras, HVAC, access, and more. From your perspective, you’ll interact with your system using the Crestron Home app, touch screens, wall-mounted keypads, remotes, sensors, and similar. 

Each system has unique and confidential credentials that allow you to log into it. For projects completed after Spring 2024, we provide a Post-Project Booklet (typically in a white binder) that contains specific instructions on how to log back into the app, including your custom credentials. If you have your physical or virtual copy, that’s a great starting point. For projects completed prior to this, or if you’ve misplaced your booklet, contact us at info@getmavi.com for help with your credentials.

By nature of integrating lots of subsystems and components together, we have some overlap areas with other providers and contractors that can get confusing! Hopefully this helps:

We stand behind our work! We provide a 90-day warranty on labor and workmanship. For products, we honor the manufacturer-provided warranty policies for each individual item, which vary. 

If you’re experiencing issues, we invite you to contact MAVi Support at 913.499.6953 or support@getmavi.com to troubleshoot or move through the warranty process - we want to be sure you’re completely satisfied with your experience! 

YES!!!

             Please contact us as soon as possible so we can schedule an appointment directly after your internet upgrade. Since our systems and equipment operate with the network as a backbone, a change in internet providers DOES mean things need to be updated to match. If internet service is tampered with and we haven’t made the necessary changes, be prepared that system functionality may be reduced or entirely interrupted.

We typically recommend selling the system with the property. Let us know if this is taking place, so we can help you transition the system to the new owner (including changing personal passwords and removing your confidential information). If you need to remove specific equipment to take with you, we’re happy to help with that too. If you’re planning a system in your next property and would like to take a larger amount of equipment with you, we can also help in de-installing and re-installing equipment as is relevant. Contact info@getmavi.com to inquire about any part of this process. 

Great question! Please reference our Customizing Your Home System guide below to see the multitude of ways you’re able to tailor your system to your exact preferences.

Our more consumer-oriented products, like TVs, often go on sale during typical holiday seasons like Black Friday, Memorial Day, Labor Day, 4th of July, etc. MAVi will ALWAYS price match any retailer on any TVs we sell. More professional-grade products, like Crestron, rarely go on sale; very occasionally, there may be a specific special or deal available. Our MAVi MAiL newsletter, Noteworthy News section of our Homepage, and social media are the best locations to get the latest information on deals or specials. Contact sales anytime for information on current deals using the “Schedule Consultation” button or by emailing info@getmavi.com.